Tag: operations

  • Mary Poppendieck’s “The Tyranny of ‘The Plan'”

    Mary Poppendieck’s “The Tyranny of ‘The Plan’”

    [August 2026] Mary names a paradigm here that I’ve since written a book around, and she got there well before I did. Her claim is that a schedule rolled up from a work breakdown is a hypothesis dressed as a commitment. Chapter 7 of Come Prepared to Die works that axis and leans on this talk to do it, particularly her reading of Sapolsky on Polaris, where PERT turns out to have been a façade built to keep Congress paying. Her Empire State material runs the other way, toward Chapter 8. They had a fixed date, 1 May 1931, because that was when New York leases turned over, and on the day the contract was signed there was no design. The stone went up in 8 months. The job came in 18% under budget. The Empire State build is also the cleanest case I know for scheduling by flow rather than utilisation; I take that up in Utilisation vs Flow. If your plan keeps going nervous on you, the plan is likely the problem, not your team. Working out which one you have is most of the diagnostic I run. If you want this school of thought as a primary document, the 1984 NUMMI team member handbook shows the same thinking written for the factory floor.

    A couple of years ago, my former manager David Denton forwarded me a recorded presentation by Mary Poppendieck, a leading Agile software development expert and co-author of the popular book “Leading Lean Software Development: Results Are not the Point.“

    Watching the video on the InfoQ website is a bit kludgey and Mary has lots of wonderful details that are worth hearing. So, with Mary’s permission, I’ve had the video transcribed and included her slides in context. I hope that this will make this very useful knowledge easier to find and learn from. Mary, thanks again.

    I’ve eschewed block-quote formatting as it made this transcript a little harder to read. I’ve also edited slightly for readability. Otherwise, everything beyond this point is Mary’s work.

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  • The Customer is the Marshmallow

    The Customer is the Marshmallow

    [May 2026] This argument still holds. Both “ship quickly and often” and “defer commitment” remain true today; cost-of-delay weighting (Reinertsen, Fox & Gregory) and real-options framing are the sharper economic vocabulary that grounds them.

    [August 2026] “They build slowly and test often” is the practitioner’s version of an argument I make more formally in Chapter 7 of Come Prepared to Die: a plan held as a commitment kills the learning, and a plan held as a hypothesis invites it. The marshmallow is what a premature commitment feels like when it lands.

    Many of you will be familiar with Peter Skillman’s Marshmallow Challenge, an exercise frequently given to teams and business school students. Teams of four are given 20 pieces of spaghetti, 1 yard of tape, one yard of twine, and a marshmallow. They are then given 18 minutes to build a free-standing structure that places the marshmallow as high off of the table as possible. The team with the highest marshmallow wins.

    If you haven’t seen it already, Tom Wujec’s TED talk is a good place to learn about the challenge. And if you haven’t introduced your team(s) to it, take 45 minutes out of one of your days to administer the challenge and see what revelations you get.

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