Highlights

  • MBA, Certified SAFe Program Consultant (SPC, 2014), Certified Scrum Professional (CSP, 2011), Certified Scrum Product Owner (CSPO, 2011), Certified Scrum Master (CSM, 2015)
  • Over eight years experience as an Agile Product Manager and Scrum Master in small and large matrix organizations
  • Host of the Bay Area Agile Potluck Series, a popular gathering of Agile practitioners
  • Co-founded a successful startup, acquired by Chegg, Inc. in August, 2011
  • Strong liberal-arts academic background with emphasis on economics, operations, and international management

Work Experience

Agile Coach @ eBay SolutionsIQ 5/16–Present
  • Providing training and coaching in Agile Development principles and practices to development teams, Product Owners, Scrum Masters, and program-level leadership.
  • Teaching 2-day experiential Agile Team Workshop classes
  • Coaching Agile teams (primarily ScrumXP) and senior managers
  • Developed an intensive, 2-day Advanced Product Management workshop
  • Developed a standardized Agile self-assessment instrument for teams
  • Developed good practice global standards for Scrum coaching
  • Developed good practice global standards for use of the company’s ALM software
Sr. Product Manager PagerDuty 9/14–4/16
  • Global product lead for PagerDuty’s “Incident Management – People” cross-functional team.
  • Provided Agile expertise and coached new practitioners.
  • Designed, developed, shipped, and maintained high-profile products within a fast-paced startup environment.
  • Defined business, product and marketing strategies, write user stories and identify release candidates, and improve development processes.
  • Conducted customer interviews and managed the customer discovery process.
Agile Coach Mandala Agile 7/14–9/14
  • Coached teams and programs on SAFe, Agile, Lean, Kanban, Scrum, and Rally at a Fortune 100 company.
  • Co-organized and coordinated a SAFe Release Train.
  • Led Scrum training for approximately 100 people.
  • Conducted heuristic team- and program-level proficiency and readiness assessments to identify coaching opportunities.
Agile Coach / Release Train Engineer if(we) 5/14–7/14
  • Coached teams on SAFe, Agile, Lean, Kanban, Scrum, and Jira at a large social networking startup during an Agile transition.
  • Acted as Scaled Agile Framework Release Train Engineer for seven high-performance ScrumXP teams.
  • Acted as a mentor to several Product Managers transitioning to Agile product development.
Sr. Product Manager StubHub, an eBay Inc company. San Francisco, CA 3/13–5/14
  • Agile coach to six teams: trained teams on Agile/Scrum principles and process, coached Product Managers and Scrum Masters.
  • Global product lead and Scrum Master for StubHub Intelligent Recommendations Engine.
  • Designed, developed, shipped, maintained, and decommissioned high-profile products within a large matrix organization.
Sr. Product Manager eBay Social Ventures. San Jose, CA 9/11–3/13
  • Global product lead for eBay Student Accounts and confidential products in R&D phase.
  • Internal product, analytics, and SEO consultant for eBay Sustainable Commerce, eBay Giving Works, and Instant Sale.
  • Design, develop, ship, maintain, and sunset high-profile products within a large matrixed organization.
  • Define business, product and marketing strategies, write requirements and documentation, and improve development processes.
  • Collaborate with nearly two-dozen domestic and foreign cross-functional teams and partners.
Sr. Product Manager Evolve Media, LLC. Los Angeles, CA 8/08–8/11
  • Acted as Product Owner and Scrum Master for three domestic and foreign cross-functional Agile/Scrum development teams.
  • Defined product strategy for a portfolio representing 75% of the company’s annual revenues and 60% of year-over-year growth.
  • Defined the company’s mobile strategy, launched its first mobile websites, and defined the mobile version of its largest site.
  • Mentored by Christophe Louvion, Evolve Media’s CTO and a Certified Scrum Coach.
Product Manager Oversee.net, Inc. Los Angeles, CA 7/07–7/08
  • Acted as a Product Manager and Scrum Master for a cross-functional Scrum development team.
  • Defined the product strategy and managed a cross-functional Agile/Scrum team for Low.com, a mortgage lead generator.
  • Designed and shipped the industry’s first credit bureau verified Federal Housing Administration mortgage lead.
  • Consulted and managed the company’s largest mortgage industry clients.
COO, Co-Founder Student of Fortune, Inc. Los Angeles, CA 10/05–1/09
  • Launched and managed a successful startup, including accounting, strategy, marketing, R&D, and software development.
  • Used Agile and Kanban frameworks to manage the product development workflow.
  • Acquired by Chegg, Inc. in August 2011.
Director, Client Services Velocify, LLC. Los Angeles, CA 6/05–6/07
  • Managed the company’s strategic clients and defined the product strategy through 45x revenue growth in 2 years.
  • Directed the company’s account management and support departments.
  • Used Agile/Scrum principles to manage the product development workflow.
Operations Supervisor McMaster-Carr Supply Company, Santa Fe Springs, CA 8/03–6/05
  • Managed freight logistics, domestic and international expediting, high-profile orders, and exceptions.
Project Manager Frontera Corporation, Los Angeles, CA 7/99–1/01
  • Developed wireframes, mockups, and project requirements documents, including early mobile products on Palm devices.

Volunteer Experience

Advisory Board Member Groundwork Opportunities, San Francisco, CA 4/13–1/16
  • Developing an web 2.0 application to facilitate an open-source network-based approach real-world problem solving
  • Conducting research into how individuals can collaborate effective online
Founder Cerbumi.org, Los Angeles, CA 3/04–8/08
  • Developing an web 2.0 application to facilitate an open-source network-based approach real-world problem solving
  • Conducting research into how individuals can collaborate effective online
Wilderness Patrol/Docent US Forest Service, Weaverville, CA 6/02–9/02
  • Patrolled the Trinity Alps Wilderness and managed a remote historical cabin

Education

UCLA Anderson School of Management Los Angeles, CA
  • M.B.A., Advanced International Management
  • GPA: 3.86/4.0
  • Member: Net Impact, High Tech Business Association, Entrepreneurs Association, Investment Finance Association
  • International Study: HEC Exchange Program (Paris, France), SNU Exchange Program (Seoul, South Korea), Economic Evaluation in Healthcare (Cape Town, South Africa), Understanding Indian Financial Markets (Mumbai & New Delhi, India)
Occidental College Los Angeles, CA

Additional

  • Proficient in user-centered Agile software development frameworks and methodologies, including Scrum, Kanban, user stories, personas, lab and remote user testing, ethnographic field research, user story mapping, and rapid prototyping.
  • Strong technical and analytical skills, including MySQL, CSS, HTML, JavaScript, SEO, Selenium IDE, WordPress, Google Analytics API, Excel, basic LAMP administration, and statistics-driven conversion optimization.
  • Basic proficiency with Python, Java, Perl, and PHP.
  • Obtained and manages a $480K/year Google AdWords Grantspro account for a nonprofit.
  • Hobbies include meditation, yoga, photography, and international travel (visited 21 countries to date).