Highlights
- MBA, Certified SAFe Program Consultant (SPC, 2014), Certified Scrum Professional (CSP, 2011), Certified Scrum Product Owner (CSPO, 2011), Certified Scrum Master (CSM, 2015)
- Over ten years experience as an Product Manager and Agile Coach in small and large matrix organizations
- Host of the Bay Area Agile Potluck Series, a popular gathering of Agile practitioners
- Co-founded a successful startup, acquired by Chegg, Inc. in August, 2011
- Strong liberal-arts academic background with emphasis on economics, operations, and international management
Work Experience
| Agile Coach @ eBay | SolutionsIQ (Acquired by Accenture) | 5/16–8/17 |
- Provided training and coaching in Agile Development principles and practices to development teams, Product Owners, Scrum Masters, and program-level leadership.
- Taught 2-day experiential Agile Team Workshop classes
- Coached Agile teams (primarily ScrumXP) and senior managers
- Developed an intensive, 2-day Advanced Product Management workshop
- Developed a standardized Agile self-assessment instrument for teams
- Developed good practice global standards for Scrum coaching
- Developed good practice global standards for use of the company’s ALM software
| Sr. Product Manager | PagerDuty | 9/14–4/16 |
- Global product lead for PagerDuty’s “Incident Management – People” cross-functional team.
- Provided Agile expertise and coached new practitioners.
- Designed, developed, shipped, and maintained high-profile products within a fast-paced startup environment.
- Defined business, product and marketing strategies, write user stories and identify release candidates, and improve development processes.
- Conducted customer interviews and managed the customer discovery process.
| Agile Coach | Mandala Agile | 7/14–9/14 |
- Coached teams and programs on SAFe, Agile, Lean, Kanban, Scrum, and Rally at a Fortune 100 company.
- Co-organized and coordinated a SAFe Release Train.
- Led Scrum training for approximately 100 people.
- Conducted heuristic team- and program-level proficiency and readiness assessments to identify coaching opportunities.
| Agile Coach / Release Train Engineer | if(we) | 5/14–7/14 |
- Coached teams on SAFe, Agile, Lean, Kanban, Scrum, and Jira at a large social networking startup during an Agile transition.
- Acted as Scaled Agile Framework Release Train Engineer for seven high-performance ScrumXP teams.
- Acted as a mentor to several Product Managers transitioning to Agile product development.
| Sr. Product Manager | StubHub, an eBay Inc company. San Francisco, CA | 3/13–5/14 |
- Agile coach to six teams: trained teams on Agile/Scrum principles and process, coached Product Managers and Scrum Masters.
- Global product lead and Scrum Master for StubHub Intelligent Recommendations Engine.
- Designed, developed, shipped, maintained, and decommissioned high-profile products within a large matrix organization.
| Sr. Product Manager | eBay Social Ventures. San Jose, CA | 9/11–3/13 |
- Global product lead for eBay Student Accounts and confidential products in R&D phase.
- Internal product, analytics, and SEO consultant for eBay Sustainable Commerce, eBay Giving Works, and Instant Sale.
- Design, develop, ship, maintain, and sunset high-profile products within a large matrixed organization.
- Define business, product and marketing strategies, write requirements and documentation, and improve development processes.
- Collaborate with nearly two-dozen domestic and foreign cross-functional teams and partners.
| Sr. Product Manager | Evolve Media, LLC. Los Angeles, CA | 8/08–8/11 |
- Acted as Product Owner and Scrum Master for three domestic and foreign cross-functional Agile/Scrum development teams.
- Defined product strategy for a portfolio representing 75% of the company’s annual revenues and 60% of year-over-year growth.
- Defined the company’s mobile strategy, launched its first mobile websites, and defined the mobile version of its largest site.
- Mentored by Christophe Louvion, Evolve Media’s CTO and a Certified Scrum Coach.
| Product Manager | Oversee.net, Inc. Los Angeles, CA | 7/07–7/08 |
- Acted as a Product Manager and Scrum Master for a cross-functional Scrum development team.
- Defined the product strategy and managed a cross-functional Agile/Scrum team for Low.com, a mortgage lead generator.
- Designed and shipped the industry’s first credit bureau verified Federal Housing Administration mortgage lead.
- Consulted and managed the company’s largest mortgage industry clients.
| COO, Co-Founder | Student of Fortune, Inc. Los Angeles, CA | 10/05–1/09 |
- Launched and managed a successful startup, including accounting, strategy, marketing, R&D, and software development.
- Used Agile and Kanban frameworks to manage the product development workflow.
- Acquired by Chegg, Inc. in August 2011.
| Director, Client Services | Velocify, LLC. Los Angeles, CA | 6/05–6/07 |
- Managed the company’s strategic clients and defined the product strategy through 45x revenue growth in 2 years.
- Directed the company’s account management and support departments.
- Used Agile/Scrum principles to manage the product development workflow.
| Operations Supervisor | McMaster-Carr Supply Company, Santa Fe Springs, CA | 8/03–6/05 |
- Managed freight logistics, domestic and international expediting, high-profile orders, and exceptions.
| Project Manager | Frontera Corporation, Los Angeles, CA | 7/99–1/01 |
- Developed wireframes, mockups, and project requirements documents, including early mobile products on Palm devices.
Volunteer Experience
| Advisory Board Member | Groundwork Opportunities, San Francisco, CA | 4/13–1/16 |
- Developing an web 2.0 application to facilitate an open-source network-based approach real-world problem solving
- Conducting research into how individuals can collaborate effective online
| Founder | Cerbumi.org, Los Angeles, CA | 3/04–8/08 |
- Developing an web 2.0 application to facilitate an open-source network-based approach real-world problem solving
- Conducting research into how individuals can collaborate effective online
| Wilderness Patrol/Docent | US Forest Service, Weaverville, CA | 6/02–9/02 |
- Patrolled the Trinity Alps Wilderness and managed a remote historical cabin
Education
| UCLA Anderson School of Management | Los Angeles, CA |
- M.B.A., Advanced International Management
- GPA: 3.86/4.0
- Member: Net Impact, High Tech Business Association, Entrepreneurs Association, Investment Finance Association
- International Study: HEC Exchange Program (Paris, France), SNU Exchange Program (Seoul, South Korea), Economic Evaluation in Healthcare (Cape Town, South Africa), Understanding Indian Financial Markets (Mumbai & New Delhi, India)
| Occidental College | Los Angeles, CA |
- Bachelor of Arts, Economics and Business Management; History Minor,
- GPA: 3.77/4.0
- Honor’s Thesis: “What effects will increasing globalization have on America’s knowledge workers?“
- Additional Honors: Magna Cum Laude, Phi Beta Kappa, Mortar Board, Departmental Honors
Additional
- Proficient in user-centered Agile software development frameworks and methodologies, including Scrum, Kanban, user stories, personas, lab and remote user testing, ethnographic field research, user story mapping, and rapid prototyping.
- Strong technical and analytical skills, including MySQL, CSS, HTML, JavaScript, SEO, Selenium IDE, WordPress, Google Analytics API, Excel, basic LAMP administration, and statistics-driven conversion optimization.
- Basic proficiency with Python, Java, Perl, and PHP.
- Obtained and manages a $480K/year Google AdWords Grantspro account for a nonprofit.
- Hobbies include meditation, yoga, photography, and international travel (visited 21 countries to date).