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Monthly Archives: July 2008
SPIM: Yet another scourge to plague us
Oh instant message SPAM… I’ve kinda got a bit of a crush on you XXXX.. If you wanna know who I am though you’re gonna have to Click Here and play along with my game! Hey there! – You have been selected for a free vacation to the Bahamas! Click Here to confirm your prize before [...]
A Retrospective on Managing a Client Services Team
About a year ago, I left a job as a Director of Client Services and began interviewing at other firms. I had a great interview with a firm that I’ll call Company Y. After the interview, I wrote up a little essay describing my thoughts on the scalability, people, and operation of a client/customer service [...]
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