Comments on: Verizon customer service can’t tell the difference between dollars and cents http://chrisgagne.com/7/verizon-customer-service-cant-tell-the-difference-between-dollars-and-cents/ service, creativity, leadership Sat, 22 Nov 2008 03:03:12 +0000 http://wordpress.org/?v=2.6.3 By: wordpress http://chrisgagne.com/7/verizon-customer-service-cant-tell-the-difference-between-dollars-and-cents/#comment-4 wordpress Wed, 20 Dec 2006 17:46:47 +0000 http://blog.chrisgagne.com/?p=7#comment-4 Yeah, there's been a little followup. Check out the whole story at http://verizonmath.blogspot.com. Yeah, there’s been a little followup. Check out the whole story at http://verizonmath.blogspot.com.

]]> By: Laura http://chrisgagne.com/7/verizon-customer-service-cant-tell-the-difference-between-dollars-and-cents/#comment-2 Laura Wed, 20 Dec 2006 17:39:22 +0000 http://blog.chrisgagne.com/?p=7#comment-2 Wow... I can't believe I listened to the whole thing. How that guy remained calm is just beyond me. I would have lost it! I can't believe that no one in the hour he spent on the phone could see the difference, and still remain clueless even after he walked them through the mathematical steps proving he was right! Do you know of any follow up to this? Has Verizon taken their heads out of their collective asses and actually educated their service people? Dear God, I hope so! Wow… I can’t believe I listened to the whole thing. How that guy remained calm is just beyond me. I would have lost it! I can’t believe that no one in the hour he spent on the phone could see the difference, and still remain clueless even after he walked them through the mathematical steps proving he was right!

Do you know of any follow up to this? Has Verizon taken their heads out of their collective asses and actually educated their service people? Dear God, I hope so!

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