As an exercise in intestinal fortitude, listen to as much of this following audio file as you can:
http://www.youtube.com/watch?v=Gp0HyxQv97Q&eurl=
Verizon offers a cellular data product priced at $0.002 per kilobyte (two-tenths of one cent). However, when a Verizon rep quoted a price to a customer, they quoted the price as “0.002 cents”, or two-thousanths of one cent. The intrepid customer went on his merry way and used ~36,000K worth of the service, only to come home and find a bill for $71 instead of $0.71. Listen as a number of Verizon representatives (even “supervisors”) demonstrate their complete inability to understand basic math concepts. Full story here.
All I can say is that I’m glad I’m with T-Mobile.
2 Comments
Wow… I can’t believe I listened to the whole thing. How that guy remained calm is just beyond me. I would have lost it! I can’t believe that no one in the hour he spent on the phone could see the difference, and still remain clueless even after he walked them through the mathematical steps proving he was right!
Do you know of any follow up to this? Has Verizon taken their heads out of their collective asses and actually educated their service people? Dear God, I hope so!
Yeah, there’s been a little followup. Check out the whole story at http://verizonmath.blogspot.com.